Frequently Asked Questions

Mortgage and finance brokers are licensed professionals who source loan options for clients from a panel of lenders and financial institutions. Rather than approaching one bank, a broker compares products across multiple lenders simultaneously — giving you broader choice and a clearer picture of what’s available for your situation.

The term ‘mortgage broker’ typically refers to specialists in residential home lending, while ‘finance broker’ is broader and can cover residential, business, commercial, equipment, and vehicle finance. At Unlocked, our team covers the full range.

Brokers can only source loans from lenders they’re accredited with. At Unlocked, our accreditations through AFG give us access to 70+ lenders — including major banks, regional lenders, credit unions, and specialist non-bank lenders.

For home loans, our service is free to clients. We’re paid a commission by the lender once your loan settles — this doesn’t affect your interest rate or loan terms, and we’re required by law to disclose it. We act in your best interests regardless.

For business, commercial, equipment, and vehicle finance, lenders don’t always pay broker commissions in the same way. In those cases, a professional fee may apply for the work involved in assessing your situation, sourcing options, and managing the application. Your broker will always discuss any fees with you before you commit to anything.

Using a broker instead of going directly to a bank gives you a number of practical advantages:

• Access to a wide range of lenders in one place — including products not available directly to the public.
• Expertise across a wide range of lending types — home loans, refinancing, self-employed, construction, business, and more.
• Loan structuring advice — not just finding a rate, but making sure the loan works for your goals.
• Personalised service — one broker who knows your situation from start to finish, not a call centre.
• The broker manages the paperwork, lender communication, and process — so you don’t have to.